Return & Refund Policy

REFUND AND GUARANTEE POLICY

If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.

IMPORTANT: Some products may be subject to different VAT conditions depending on your country and that you must pay locally.
In this case, Electronicszy.com is not responsible and returns will not be accepted for this reason.

Cancellation

If you wants to cancel an order within 24 hours after the payment has been confirmed, you will be eligible for a full refund. It is still possible to cancel an order after 24 hours but only until when it has been shipped. If an order has been shipped, we can not cancel or modify it anymore. It will have to be returned to us once your customer received it. We will only be able to issue a partial refund covering the price of the item(s) minus the shipping fees. More details, please contact with your sales manager.

3 Day Return To Us

For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. spare parts products cannot be returned if installed to mobile phone and it's working.

Items Damaged in Transit

If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:

1. Photos of the front and back sides of the packaging box

2. Photo, video, screenshot of the defective item

3. Photo, video, screenshot of the defect or defective area

Our sales manager will communicate with you for further information.

Repair Policy in Warranty Period

If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment.

Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. ELEZY is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased.
Exceptions to this rule are only made when the description does not match the product.

The warranty does not cover breakdowns or damage caused by improper use. The warranty terms are associated with manufacturing and operating faults under normal product conditions and these terms will only be effective if the equipment has been used correctly.
This includes:
 According to the technical specifications indicated for each product.
In environmental conditions in accordance with the specifications indicated by the manufacturer.
 In specific use for the function with which it was designed at the factory.
Under electrical operating conditions in accordance with the specifications and tolerances indicated.